Terms & Privacy
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By using the Salad Stop website, you signify that you agree to the following Terms &
Conditions and our Privacy Policy in full.
- Introduction
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These Terms & Use govern your use of any website or mobile application owned or operated
by Salad Stop Pte. Ltd. (hereafter referred to as “SaladStop!”), located at #02-01, 84
Circular Road, Singapore, and constitutes the entire agreement between you and
SaladStop! in relation to your use of our website, mobile application and online
services (collectively the “Website”)
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You must be over 18 to use the Website, and to accept and agree to these Terms of Use.
If you are under 18, you can only use the Website with the express permission and
supervision of a parent or guardian. Your parent or guardian then accepts full and sole
legal responsibility for your use of the site and online services.
- Agreement to Terms
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By using the Website, you agree to these Terms of Use and the SaladStop! Privacy Policy
which are incorporated herein by reference. Each time you use the Website, you reaffirm
your acceptance of the then-current Terms of Use.
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SaladStop! reserves the right to change these Terms of Use at any time and at its sole
discretion. The modified Terms of Use will be effective immediately upon posting and you
agree to the new posted Terms of Use by continuing your use of the Website. You are
responsible for staying informed of any changes.
- Account
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You may be required to create an account and specify a password to use certain features
on the Website. You agree to provide, maintain and update true, accurate, current and
complete information about yourself as prompted by the registration processes. You may
not impersonate any person or entity or misrepresent your identity or affiliation with
any person or entity, including using another person’s username, password, or other
account information.
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You are entirely responsible for maintaining the confidentiality of your password and
your account. And you are entirely responsible for all activity made by you or anyone
that uses your account. You agree to safeguard your password from access by others. If
you believe that your account has been compromised, you must immediately contact us by
email at app@saladstop.com.sg. You agree to indemnify and hold SaladStop! harmless for
losses incurred by SaladStop! or another party due to someone else using your account as
a result of your failure to use reasonable care to safeguard your password.
- Reliance on Information on the Website
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The information presented on the Website is made available solely for general
information purposes. Store location, hours, pricing information, and product details
may change from time to time, and we do not warrant the accuracy, completeness or
usefulness of this information. Any reliance you place on such information is strictly
at your own risk. We disclaim all liability and responsibility arising from any reliance
placed on such materials by you or any other visitor to the Website, or by anyone who
may be informed of any of its contents. In the event that any product available through
or listed on the Website is mistakenly listed at an incorrect price or with other
incorrect information, we reserve the right to either cancel the order or to charge you
the correct price upon collection of your order.
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In line with the above, all pictures shown on the Website are purely for illustration
purposes. The actual product may vary. Nutritional information displayed on the Website
is for instructional purposes only. Actual nutritional values of the product may vary
depending on portioning.
- Website Content – Your Responsibilities
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You take full and sole responsibility for all your activities and conduct while using
the Website, including all content, materials, submissions and/or uploads to community
forums, blogs or public reviews on our site. SaladStop! will not be liable for the
content of any user and expressly disclaims all related liability.
- Order Fulfilment
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When you place an order through the Website, SaladStop! will send an acknowledgement to
the email address you provide. We reserve the right to cancel any orders for any reason
(including pricing errors) and whether or not the order has been confirmed.
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Without limitation of the foregoing, SaladStop! is not responsible for any inability to
fulfil orders. If your payment card has already been charged for the purchase and we are
unable to fulfil your order due to unforeseen circumstances, we will refund the amount
charged to your payment card account or account credit. SaladStop! will use all
reasonable endeavours to process such transactions within 5-7 working days.
- Order Cancellation
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You can cancel your order on the Website only before the order is accepted by the
respective store where your order was placed. After your order is confirmed, the outlet
would have started to prepare the food and therefore no refunds would be possible.
- Abandoned Orders
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If you place an order with us and fail to pick it up, we reserve the right to charge you
the amount due (including by charging your credit card, if applicable). If you realize
you cannot pick up an order, please contact the store that is fulfilling the order as
soon as possible to let them know you cannot pick up the order and to see whether a
charge may be avoided.
- Your Rights If Something is Wrong With Your Order
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You have a legal right to receive goods which comply with their description and which
are of satisfactory quality.
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If you believe that the Items you have been delivered do not comply with these legal
rights, please let us know. We may request a photograph showing the problem if it is
something that can be seen by inspecting the Items. We will provide a refund or account
credit in respect of the affected part of the Item, unless we have reasonable cause to
believe that the problem was caused after pick-up.
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Prior to processing your refund or account credit, we may take into account relevant
factors including the details of the order, including your account history and what
happened on pick-up.
- Food Allergen and Preference Information
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SaladStop! may ask for your food allergen and preference information to assist you in
selecting foods that do not include common allergens. We take the following precautions,
but there is always a risk of contamination:
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- We exercise care in identifying ingredients in our food that may cause allergic
reactions for those with food allergies;
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- We train our food production staff on commercially reasonable industry practices to
minimize cross-contamination; and
- - We label items with common allergen-containing ingredients.
- Food Safety Tips
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SaladStop! advises that all purchases, whether in-store or through SaladStop!’s online
ordering platform, be consumed within one hour of pickup. SaladStop! shall not be held
responsible, in any manner, for any claim, illness or other damage arising from the
consumption of purchases after the aforementioned time line
- Payment
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For all charges for any products sold on the Website, SaladStop! will bill your credit
card. Charges will be inclusive of applicable taxes where required by law. Payments paid
by you are final and non-refundable, unless otherwise determined by SaladStop!.
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You agree to provide valid and updated payment information. In the event legal action is
necessary to collect on balances due, you agree to reimburse SaladStop! for all expenses
incurred to recover sums due, including attorneys’ fees and other legal expenses.
SaladStop! does not process, record or maintain your credit card or bank account
information.
- For orders on the Website, payment in cash upon pickup is not allowed.
- Governing Law and Dispute Resolution
- This Privacy Policy is governed by the laws of the Republic of Singapore.
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Any matter or dispute arising out of or in connection with this Policy, including any
question regarding its existence, validity or termination, shall be referred to and
finally resolved by arbitration administered by the Singapore International Arbitration
Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International
Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to
be incorporated by reference in this clause.
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The seat of the arbitration shall be Singapore. The Tribunal shall consist of 1
arbitrator. The language of the arbitration shall be English.
- Limitation of Liability
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In the event of any problem with the Website or any content or products, you agree that
your sole remedy is to discontinue your use of the Website, content or products.
SaladStop!, its agents, representatives, and service providers shall not be liable, in
any event, for any indirect, special, incidental, consequential, or exemplary damages
arising from your use of the Website, content, or products, or for any other claim
related in any way to your use of the Website, content, or products. These exclusions
for indirect, special, consequential, and exemplary damages include, without limitation,
damages for personal injury, pain and suffering, emotional distress, lost profits, lost
data, loss of goodwill, work stoppage, computer failure, or malfunction, or any other
commercial damages or losses, even if SaladStop!, its agents, representatives, and
service providers have been advised of the possibility thereof and regardless of the
legal or equitable theory upon which the claim is based.
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Because some states or jurisdictions do not allow the exclusion or the limitation of
liability for consequential or incidental damages, in such states or jurisdictions,
SaladStop!, its agents, representatives and service providers' liability shall be
limited to the extent permitted by law.
- Indemnification
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You agree to indemnify, defend, and hold the SaladStop! entities, and each of their
agents, representatives, and service providers harmless from and against any and all
claims, including but not limited to third party claims, damages, costs, and
liabilities, including reasonable attorneys’ fees arising out of, or in connection with,
your violation of these Terms of Use.
- Suspension and Termination
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SaladStop! has the right to suspend or terminate your account and access to the Website
for any reason, including, without limitation, if SaladStop!, in its sole discretion,
considers your use to be unacceptable, or in the event of any breach by you of the Terms
of Use. SaladStop! may, but shall be under no obligation to, provide you a warning prior
to suspension or termination of your use of the Website.
- Last updated: April 16, 2019, 2:21 p.m.
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